1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites function correctly, improve efficiency, and provide information to the website owners.
The NeoNeev AI platform ("Platform"), operated by NeoNeev AI Private Limited, uses cookies and similar technologies such as local storage, session storage, and pixel tags to deliver a secure, personalised, and high-performance experience.
This Cookie Policy explains what cookies we use, why we use them, and the choices you have. It should be read together with our Privacy Policy.
2. Categories of Cookies We Use
Strictly Necessary / Essential Cookies
Always active — cannot be disabled
These cookies are required for the Platform to function. They enable core features such as user authentication, session management, security (CSRF protection), and payment processing. Without them, services you have requested — like logging in or subscribing — cannot be provided. You cannot opt out of these cookies via our cookie settings.
Functional Cookies
Enhance your experience — can be disabled
These remember your preferences and choices, such as your dashboard layout, theme selection, language preference, and onboarding progress. Disabling them means the Platform may not remember your settings between visits and you may need to re-configure preferences on each session.
Analytics Cookies
Help us improve — can be disabled
These collect information about how visitors use the Platform — which pages are most visited, how long users stay, and where users come from. All data collected is aggregated and anonymised before analysis. We use Google Analytics 4 for this purpose. You can opt out via our cookie preference centre or via Google's Analytics opt-out tool.
Marketing / Targeting Cookies
Personalised outreach — can be disabled
We currently do not deploy marketing or retargeting cookies on the Platform. Should this change in the future, we will update this policy, obtain fresh consent, and provide clear opt-out controls before deploying any such cookies. We will never set marketing cookies without your explicit consent.
3. Cookie Reference Table
The table below lists all cookies currently set by the Platform and its integrated third-party services:
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| __session | NeoNeev AI | Essential | Maintains your authenticated session after login | Session |
| nn_role | NeoNeev AI | Essential | Stores your selected portal role (student, college, employer, investor) | 30 days |
| nn_csrf | NeoNeev AI | Essential | Cross-site request forgery protection token for form security | Session |
| nn_consent | NeoNeev AI | Essential | Records your cookie consent preferences | 1 year |
| nn_prefs | NeoNeev AI | Functional | Remembers your UI preferences (theme, dashboard layout, language) | 1 year |
| nn_onboarding | NeoNeev AI | Functional | Tracks onboarding progress so you can resume where you left off | 90 days |
| _ga | Google Analytics | Analytics | Distinguishes unique users for aggregated traffic analysis | 2 years |
| _ga_* | Google Analytics | Analytics | Persists session state for Google Analytics 4 | 2 years |
| _gid | Google Analytics | Analytics | Distinguishes users for session-level analytics | 24 hours |
| rzp_* | Razorpay | Essential | Supports secure payment sessions for subscription checkout | Session |
This table is reviewed quarterly. Last reviewed: March 2026. Some third-party cookies may vary based on your browser and operating system.
4. Third-Party Cookies
Some cookies on the Platform are set by third-party services that appear on our pages. These third parties have their own privacy and cookie policies, which we encourage you to review:
We enter into Data Processing Agreements with all third-party providers that process personal data on our behalf, as required under the DPDP Act, 2023. See our Data Processing Agreement for details.
5. Managing and Controlling Cookies
You have several options to control or limit how cookies are used when you visit the Platform:
Cookie Preference Centre
When you first visit the Platform, you will see a cookie consent banner where you can accept all cookies or customise your preferences by category. You can change your preferences at any time by clicking "Cookie Settings" in the footer of any page.
Browser Settings
Most browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, parts of the Platform may not function correctly and you may be unable to log in or make payments.
Browser-Specific Instructions
Each browser manages cookies differently. Please refer to your browser's help documentation for specific cookie control instructions. Search for "cookies" in your browser's settings menu.
Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. While we respect your privacy intent, we do not currently alter our data practices in response to DNT signals, as no universal standard exists for DNT compliance. We instead offer our Cookie Preference Centre as a reliable alternative.
6. Your Consent
In accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian regulations, we obtain your consent before placing any non-essential cookies on your device. Your consent is:
Freely given
No feature is gated behind accepting non-essential cookies.
Specific
Separate consent is requested per cookie category.
Informed
We explain each cookie's purpose before you consent.
Revocable
You can withdraw consent at any time via Cookie Settings.
Continuing to use the Platform after dismissing the consent banner without changing settings is not treated as consent to non-essential cookies. Consent is recorded with a timestamp and policy version for compliance audit purposes.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in applicable law, our technology, or our business practices. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Display a notice on the Platform prompting you to review the updated policy
- Re-obtain your consent for any new categories of non-essential cookies
Tip: We recommend reviewing this page periodically even if you do not receive a notification, as minor updates (such as adding or removing individual cookies) may not trigger a re-consent prompt.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
For grievances related to personal data, please refer to our Grievance Redressal page.